Open to provide contactless delivery at the office or at home

Frequently asked questions


WHAT IS YOUR RETURN POLICY?

Consult the return Policy page.

WHAT IS YOUR DELIVERY POLICY?

Consult the delivery policy page.

WHAT SHOULD I DO IF THERE IS AN ERROR IN MY ORDER?

Contact our customer service department at info@supremebasics.com with the invoice number and a description of the error or call 1-800-667-3690.

WHAT SHOULD I DO IF I LOSE MY PASSWORD?

Click on the “I lost my password” link at the bottom of the “My account” section. Fill-in your e-mail address that you used to sign up and within a few minutes you will receive your username and password by e-mail.

HOW CAN I ORDER?

You can order products via our web site, by e-mail, telephone and fax.

ARE THERE DELIVERY CHARGES FOR BACK-ORDER ITEMS?

No, if you order a product that we do not have in stock it will be shipped automatically at no charge once it is received.